Support & Training | Buildertrend


Ask us anything — a Buildertrend expert is ready to help.

Award-winning support

We became the #1 cloud-based software for construction professionals by putting our customers first. We are proud to be a recipient of the 2019 American Business Award for Customer Service Department of the Year.

"If I have a question on how to do something, all I have to do is call and someone always answers and is helpful. This is a big deal to me in a world of automated everything."

Classic Urban Homes
Dallas, Texas

"The entire staff at Buildertrend is polite, responsive and open to suggestions. I have never contacted Buildertrend and not been treated exceptionally well."

Allied Kitchen & Bath
Ft. Lauderdale, Florida

"Buildertrend's support is superb! They answer all calls within a few rings and provide answers to any issues encountered. They will help with implementation and hold your hand through the process."

Vista Construction Services
Miami, Florida

Unlimited Support


Technical phone support is available Monday – Friday between 8:00 a.m. and 5:00 p.m. (CST).

Toll Free: 1 (888) 415-7149


Live support specialists (a.k.a., real humans that breathe air and dislike elevator music as much as you do) are available Monday – Friday between 8:00 a.m. and 5:00 p.m. (CST).


If your question is not urgent, send us an email. We check Ye Olde Inbox seven days a week. We guarantee a timely response, and you'll receive assistance in a timely fashion.

Buildertrend Coach

Buildertrend is easy to use, but that doesn't mean you won't have questions. That's why we assign a dedicated Buildertrend Coach to guide you through your onboarding experience.

Learning Community

Visit our online learning community to connect with fellow Buildertrend users across the globe. This forum is exclusive to Buildertrend clients and gives you the chance to discuss everything from software use to industry topics.

Online Resources

If you prefer to learn on your own, we've got everything you need — training videos, written tutorials and FAQs. We love talking with you, so don't hesitate to call, but our online help is comprehensive, easy to use and available 24/7/365.

Live Webinars

We host a live webinar Monday – Friday (10:00 a.m. – 11:00 a.m. CST). Each webinar explores a specific Buildertrend feature — something new every day. Register for these free, unlimited webinars directly from your Buildertrend account.

Data Conversion

Your Buildertrend Coach will help you convert your old data into Buildertrend, which makes the transition so much easier. We even have a variety of schedule and selection templates that are automatically loaded into your account.

Additional Training

buildertrend university - logo
You Come To us

Two-day Buildertrend user conference at our headquarters in Omaha, Nebraska.

Learn More

buildertrend onsite consulting - logo
We Come To You

Customized training based on your needs, in your environment.

Learn More

Become a

Success Story.

"Their customer service is fantastic so learning everything is not that hard because you always have someone to guide you through it."

Isaac McCain

Transform Construction
Columbus, OH

"Through the whole setup of our account, and when new team members come on, Buildertrend support has just been a phone call away."

Tim Sailing

Transitions Remodeling
Farmington Hills, MI

"Support is fast, personal and effective. My rep is outstanding!"

Rick Drevet

ARC Construction Company
Hudsonville, MI

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The most-loved construction software in the cloud.

Buildertrend unifies your construction process within one powerful system.


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When Buildertrend is available to you, your team and your clients.